Terra Firma Consulting, Inc., C.R.M.

C.R.M.

mySAP.com^® Customer Relationship Management Solution (CRM)

TFC realizes how important our clients’ customers are to them. As with all for-profit organizations, the better your customer relationships are, the more revenue you will generate. TFC strives to provide our clients with the finest SAP^® Customer Relationship Management (CRM) solutions while mitigating risk.

TFC’s Customer Relationship Management Group approaches each of our client’s needs with various process-technology solutions and deep CRM expertise. Our extensive industry experience and functional expertise in sales, marketing, and service solutions give us a clear competitive edge. We work side-by-side with clients to quickly achieve superior business results. We help our clients understand who their customers are, what they really want, and how to deliver it. But more importantly, TFC helps our clients to become "easy to do business with." TFC develops and implements solutions that speak directly to client-specific challenges and we leverage enterprise applications to provide enterprise-wide, web-based solutions for sales, marketing, field services, call centers, and e-Business.

TFC's Service Offerings:
- CRM Strategic Alignment
- CRM Process Reengineering
- Marketing Strategy
- Customer Analytics & Intelligence
- Customer Relationship Building
- Marketing Campaign Management
- Customer Experience Management
- Sales Force Automation
- Call Center Management
- Field Service Management
- Marketing Automation Management
- Customer Self-Service Management

For more information, please contact John Petrikonis

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